Refund policy

Our sales are final.
We do not offer exchanges or refunds on merchandise unless there is a defect, a production error, or an incorrect order. If any of these situations occur, please email us with a photo of the item.

Please note: Due to the natural qualities of semi-precious stones, recycled glass, and other natural materials, variations in color, pattern, and texture may occur.

You can always contact us for any return question at info@mariepiero.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mariepiero.com.